Terms and Conditions

Effective Date:  01 June 2025

Welcome to My Skin Oasis (myskinoasis.com.au). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.

1. General Terms

1.1 Acceptance of Terms

By using our website, you confirm that you accept these Terms and Conditions and that you agree to comply with them. If you do not agree, you must not use our site.

1.2 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page. Your continued use of the site after changes are posted constitutes your acceptance of the new Terms.

2. Services Provided

2.1 Description of Services

My Skin Oasis (myskinoasis.com.au) provides various skincare and hair treatments, products, and related services. We strive to ensure that all descriptions and prices are accurate, but we do not guarantee that they are error-free.

2.2 Customer Expectations

While we aim to provide high-quality services, results may vary based on individual circumstances. We do not guarantee specific outcomes or results from the use of our services.

3. Financial Transactions

3.1 Payment Processing

All financial transactions are processed through secure third-party payment processors. By providing your payment information, you confirm that you are authorized to use the payment method and agree to the charges incurred.

3.2 Refund and Cancellation Policy

- Cancellation: You may cancel your appointment or service up to 48 hours before the scheduled time for a full refund. Cancellations made less than 24 hours in advance may incur a fee: 20% of total fee for the service.

- Refunds: Refunds will be processed within 7-14 business days using the original payment method. All refund requests must be made in writing to info@myskinoasis.com.au

4. Liability and Disclaimers

4.1 Limitations of Liability

My Skin Oasis (myskinoasis.com.au) shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to:

- Errors or inaccuracies in information presented on our website.

- Website downtime or unavailability.

- Any loss or damage resulting from your reliance on information obtained from our site.

4.2 Health Disclaimer

The services provided are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

5. Copyright and Intellectual Property

5.1 Ownership of Content

All content on myskinoasis.com.au, including but not limited to text, graphics, logos, and images, is the property of My Skin Oasis (myskinoasis.com.au)u and is protected by copyright laws.

5.2 Use of Content

You may not reproduce, modify, distribute, or publicly display any content from our site without our prior written consent. Attribution must be given to My Skin Oasis (myskinoasis.com.au) for any permitted use. 

5.3 License for User Content

By submitting any content to our website, you grant myskinoasis.com.au a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, and publish that content for any lawful purpose. This includes both commercial and non-commercial use.

6. User Behaviour

6.1 Prohibited Conduct

You agree not to engage in any of the following prohibited behaviours while using our website:

- Unlawful activities, including fraud or impersonation.

- Hate speech, bullying, or harassment of any kind.

- Posting or transmitting spam, unsolicited advertisements, or promotional materials.

- Uploading malicious software or any other harmful code.

- Disrupting or interfering with the security, integrity, or performance of our website.

6.2 Account Suspension or Termination

We reserve the right to suspend or terminate your account and access to our services at our discretion, without notice, if you violate these Terms and Conditions.

7. Privacy Policy

Your use of myskinoasis.com.au is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

My Skin Oasis (myskinoasis.com.au)

Email: info@myskinoasis.com.au  

Phone: 0481 373 258

Address: Room 2, Coleman Parade Glen Waverley VIC 3150 

Thank you for choosing My Skin Oasis. We appreciate your trust and are committed to providing you with high-quality services while protecting your rights and privacy.