Privacy Policy

PRIVACY POLICY

Effective Date: 01/06/2025

Updated: 01/10/2025

1. INTRODUCTION

At MY SKIN OASIS, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.myskinoasis.com.au or our services. We follow the Australian Privacy Principles 

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect information such as:

Your name, address, email, and phone number

Date of birth and gender

Payment details

Medical history relevant to your treatments

Photos related to your treatments (with your consent)

2.2 Website Information

When you visit our website, we may collect:

*Browser type

*IP address

*Pages visited

*Time spent on our site

3. HOW WE USE YOUR INFORMATION

We use your information to:

* Provide you with skincare and aesthetic services

* Process payments and manage appointments

* Communicate with you about your care

* Improve our services

* Send you promotional materials (with your consent)

* Comply with legal requirements

4. SHARING YOUR INFORMATION

We may share your information with:

* Healthcare providers involved in your care

* Third-party service providers who help us operate our business

* Government agencies when required by law

We will not sell your personal information to anyone.

5. PROTECTING YOUR INFORMATION

We take reasonable steps to protect your information from misuse, loss, unauthorized access, or disclosure. These include:

* Secure storage systems

* Password protection

* Staff training

* Regular security reviews

6. YOUR PRIVACY RIGHTS

You have the right to:

* Access your personal information

* Correct inaccurate information

* Withdraw consent for marketing communications

* Make a complaint about how we handle your information

7. MEDICAL IMAGES AND CONSENT

We only take and use before/after photos with your explicit consent. You can withdraw this consent at any time by contacting us.

8. COOKIES AND TRACKING

Our website uses cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit website functionality.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. CONTACT US

If you have questions about this Privacy Policy or wish to access your information, please contact us:

My Skin Oasis

Email: info@myskinoasis.com.au 

Phone: 0481 373 258 

Address: Room 2, Coleman Parade Glen Waverley VIC 3150 

11. COMPLAINTS

If you believe we have breached your privacy, please contact us. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

By using our services, you acknowledge you have read and understood this Privacy Policy.