Privacy Policy

MY SKIN OASIS: PRIVACY POLICY 

Effective Date: 01 June 2025

1. Introduction

This Privacy Policy outlines the commitment of My Skin Oasis (myskinoasis.com.au) to protect the privacy of its users in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth), as well as other applicable laws and regulations. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information from you when you interact with our website, including but not limited to:

- Personal Identification Information:

 - Name

 - Email address

 - Phone number

 - Mailing address

 - Date of birth

 - Payment information (credit card details, billing address)

- Non-Personal Identification Information:

 - Browser type

 - Internet Service Provider (ISP)

 - Referring/exit pages

 - Date and time stamps

 - Clickstream data

- Sensitive Information:

 We do not collect sensitive information without your explicit consent unless required by law.

3. Purpose of Collection, Use, and Disclosure of Personal Information

We collect personal information for specific purposes, including:

- To Provide Services:

 To process transactions, manage customer accounts, and deliver products or services requested by you.

- To Improve Our Services:

 To analyse user behaviour on our website for the purpose of improving our offerings.

- To Communicate with You:

 To send you information regarding your orders, respond to inquiries, and provide customer support.

- To Conduct Marketing Activities:

 To send newsletters, promotional materials, or other information that may be of interest to you, with your consent.

- To Comply with Legal Obligations:

 To fulfil any legal requirements or respond to lawful requests by public authorities.

4. Legal Basis for Processing Personal Information

We will only process your personal information when we have a legal basis to do so. These bases include:

- Your consent

- The necessity of processing for the performance of a contract

- Compliance with a legal obligation

- Legitimate interests pursued by us or a third party

5. Disclosure of Personal Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

- Third-Party Service Providers:

 We may share your information with third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep this information confidential.

- Legal Obligations:

 We may disclose your information if required to do so by law or in response to valid requests by public authorities.

- Business Transfers:

 In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure server hosting. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

- Access your personal information.

- Request correction of any inaccuracies.

- Request deletion of your personal information.

- Restrict the processing of your personal information.

- Withdraw your consent at any time, where we rely on your consent.

To exercise these rights, please contact us at info@myskinoasis.com.au

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised effective date. You are encouraged to review this policy periodically for any changes. Your continued use of the site after any modifications indicates your acceptance of the updated policy.

10. Media Consent Form Terms

By participating in our events or using our services, you consent to the recording and photography of your image and voice. You grant My Skin Oasis (myskinoasis.com.au) the right to use your image, voice, and likeness in promotional materials, including but not limited to:

- Website content

- Social media

- Marketing brochures

- Advertisements

- Newsletters

This consent includes the right to edit, alter, copy, exhibit, publish, or distribute these images or recordings for any lawful purpose. If you do not wish to have your image or voice used, please notify us in writing at info@myskinoasis.com.au prior to the event or service.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

12. Complaints and Dispute Resolution

If you believe your privacy has been breached or if you have any concerns regarding our privacy practices, you have the right to make a complaint. Please contact us at info@myskinoasis.com.au. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

13. Limitation of Liability

To the fullest extent permitted by law, My Skin Oasis (myskinoasis.com.au), its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our website, services, or any information contained therein. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless My Skin Oasis (myskinoasis.com.au), its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of our website or services, your violation of this Privacy Policy, or your infringement of any rights of another party.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Australia.

16. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights concerning your personal information, please contact us at:

My Skin Oasis 

Email: info@myskinoasis.com.au  

Phone: 0481 373 258 

Address: Room 2, Coleman Parade Glen Waverley VIC 3150  

Thank you for choosing My Skin Oasis.

We appreciate your trust and are committed to protecting your privacy.